CUBAVISA.UK Privacy Policy

1. Introduction

Welcome to Cuba Visa. This website is wholly owned and operated by TravelFab Ltd, trading as Cuba Visa. This privacy policy describes our information collection practices, what kinds of information we collect, and how we use it.

2. Scope of Policy

This policy applies only to this website (cubavisa.uk). Other websites linked from here may have different information practices.

3. Active Information Collection

We collect information when you fill in forms (e.g. visa applications, contact forms). This includes personally identifiable information such as your name, email, passport details, and travel dates.

4. Passive Information Collection

We may use cookies and IP addresses to collect non-personally identifiable information such as browser type, pages visited, and referring URLs. We use Google Analytics to view online customer visits only.

5. How We Use Your Information

Your personally identifiable information is used only to process your visa application and provide customer support. We will not sell, lease, or share your information with third parties other than the Cuban authorities as required for visa processing.

6. Payment Data

Payments are processed by Viva Wallet. We send only the booking reference, name, and email to Viva Wallet. We do not store card details. See Viva Wallet's privacy policy for details on their data handling.

7. Data Security

We take reasonable steps to protect your personally identifiable information, including field-level encryption for sensitive data such as passport numbers. However, no system is 100% secure.

8. Your Rights

You have the right to access, correct, or delete your personal information. Contact us at info@cubavisa.uk or by post at TravelFab Ltd, China Works, 100 Black Prince Road, London, SE1 7SJ, UK.

9. Contact

Email: info@cubavisa.uk | Phone: 0207 148 1727 | Hours: Monday - Friday 9:00 - 17:30